Shipping policy

Estimated Lead Times

• Online Orders
  6-8 weeks after order confirmation & payment received, unless advanced customizations are needed. Our items are 100% custom, so we need to order materials, construct, paint/stain your items.
• Samples – Doors or Stains or Hardware
  Mailed within 5 business days of order for in stock materials 
• Cabinets – Design Services
  8 weeks after all approvals are complete & payment received.

*Lead-Time is the period of time from checkout to job completion in our shop. If applicable, installation of cabinets and change orders may extend lead-time. 

Installation Scheduling
Please do not schedule contractors or installers until all items have arrived, been unpacked and inspected. We are not responsible for labor costs, trip fees, or schedule impacts due to shipping windows or carrier delays.

 

Free Pick-Up in Butler, WI

You may pick your items at our shop in Butler, Wisconsin. You can come between the hours of 7am - 1pm. Please notify us 1 hour prior to your arrival and bring straps and blankets to protect your cabinets in transit. MKE Cabinetry will not process any damage claims once the cabinets leave our shop. 

Address:

13000 W Custer Ave
Butler, WI 53007

Free Delivery Options

We offer FREE delivery for all online orders. MKE Cabinetry will decide which is the best option for delivering your order, depending on your home address and order size. 

1. Local Delivery by MKE Cabinetry - Garage
2. Small Parcel Shipping (USPS, UPS, FedEx, etc.)
3. Freight Delivery

Service Area & Restrictions

• We ship to the contiguous U.S. (lower 48 states).
• We cannot ship to P.O. boxes, APO/FPO, or U.S. territories.
• AK/HI, remote, ferry, and island destinations are by special quote only.
• Limited‑access locations (high‑rises, storage facilities, schools, job sites, gated communities) may incur carrier accessorial fees and scheduling lead times.

Processing & Transit Times

• Transit: Usually 5–10 business days, Mon–Fri, excluding holidays.
• Orders placed after 12 p.m. CT on Friday will be processed the next business day.
• Items may ship in multiple cartons or separate freight shipments;
• We select carriers and service levels that prioritize safe, on‑time delivery, even if it’s not the lowest cost.

 

Local Delivery to Your Garage

MKE Cabinetry may provide jobsite delivery within 60 miles of our Butler, WI shop which includes unloading your custom cabinetry into the garage. The client must have at least one person onsite at the time of delivery to sign off on the delivery.

If someone cannot be onsite, or if your order needs to be delivered somewhere other than the garage, or, if your garage is not on grade (parking garage, etc.) please request a quote for our White Glove delivery.

 

Small‑Parcel Deliveries (UPS/FedEx/USPS)

• Used for smaller items and parts; may deliver without appointment.
• This could include floating shelves, vanities and small cabinets.
• Signature may not be required. If you choose no‑signature/leave at door, you accept responsibility for loss, theft or weather damage after drop‑off.

 

Freight Delivery: What to Expect

Curbside Delivery – With Appointment
Includes 15 Minutes on-site, Appointment, Liftgate, and single-man delivery.

1. Appointment: When your freight reaches the local terminal, the carrier will contact you to schedule a weekday 4‑hour window between 8:00 a.m. and 5:00 p.m. An adult (18+) must be present.

2. Truck Access: If the truck cannot safely access your street/driveway, delivery will occur at the nearest safe point or be rescheduled with fees for smaller‑truck service if available.

3. Unloading: Freight is delivered via liftgate. Pallets/crates are packaging and remain with you.

4. Inspection (Required):

   - Before signing, inspect cartons/crates and a representative piece from each carton when possible.

   - Note specific damage/shortage on the Bill of Lading/Proof of Delivery (e.g., “top crate punctured; left corner chipped,” “1 of 3 cartons missing”). Take photos while the driver is present.

   - For severe damage, refuse the damaged item(s) and note “refused due to damage.” Accept undamaged items.

5. Concealed Damage: Unpack fully within 48 hours. Keep all packaging and photo‑document any issues. Report to us within 48 hours so we can file a carrier claim. Claims reported late may be denied by carriers.

Missed Delivery, Redelivery & Wait‑Time

If no one is available during the confirmed window or the driver must wait beyond standard time, the carrier may assess redelivery and/or wait‑time fees.

After first contact, terminals typically provide 2–3 business days of complimentary holding; storage fees apply thereafter (see Storage).

Address Changes, Rerouting & Holds (After Dispatch)

Address corrections, date holds, terminal holds, reroutes to a different city, or changes to service level after booking are treated as re‑consignments/intercepts and are billed at carrier rates.

Storage Fees

At Carrier Terminal: 2-3 business days complimentary from first delivery contact; thereafter, daily storage fees apply based on shipment size/weight (carrier‑set).

At Our Shop: 30 days of complimentary storage. Beginning day 31: $100 per month per order (billed in full‑month increments).

Damage, Shortage & Missing Parts

• Visible issues: Note on the delivery receipt and contact us with photos the same day. If you refuse an order, please document the damage.
• Concealed issues: Report within 48 hours with photos; keep packaging.
• We’ll arrange replacements, parts, repairs, or reshipment as appropriate.
• All items ordered on our website are FINAL SALE. Because our items are made to order, we do not accept returns.
  

 Risk of Loss & Title

• Freight: Risk of loss transfers to you upon delivery at the assigned service level (curbside/threshold/room‑of‑choice/white‑glove) or upon will‑call pick‑up.
• Small Parcel: If you authorize no‑signature/leave at door, risk transfers at drop‑off.

Undeliverable & Address‑Issue Returns

Shipments returned as undeliverable or refused without documented damage may be treated as returns under our Returns Policy and may incur round‑trip shipping and restocking charges.

Carrier Delays & Force Majeure

Estimated ship and delivery dates are not guaranteed. We aren’t responsible for delays caused by carriers, weather, natural events, labor disruptions, building restrictions, or other events beyond our control.

 

White Glove - Request Quote

• For Design Services clients, we offer White Glove Delivery within 60 miles of our Butler, Wisconsin shop.
• White glove delivery service is for clients who want the cabinets set somewhere besides the garage (inside the home or business). This service will be quoted on a per job basis.
• This service applies to locations where the delivery address has exterior stairs into the building or is remote/rural. Any other condition which may make delivery inaccessible or unsafe for the delivery truck and crew.
• Please email us at sales@mkecabinetry.com or call (414) 800-4000 to receive a White Glove Delivery quote.

 

Receiving Your Cabinet Order

• When we deliver your cabinet order, we take great care in making sure your cabinets are properly loaded into our truck, but please keep in mind that your cabinets may shift in route. Because of this, we do not make final door and drawer adjustments prior to your order leaving our shop. Final adjustments should be made by your installer after your cabinets are installed. All final adjustments to doors, drawers, accessories, etc. are the responsibility of the installer. MKE will happily support your installers in any way possible but we won't be able to send anyone out to assist in the installation or make site adjustments.
• Please check the contents of your delivery upon arrival and report any missing or visibly damaged cabinets to the delivery driver. MKE Cabinetry will not process any damage claims once the cabinets leave our shop. 
• You have 48 hours from the date of delivery to report concealed damage.
  
• For freight delivery, products may arrive on pallets. We are not responsible for removal and disposal of pallets and packaging.
• For our complete policy on damaged or missing products, see our Refund Policy. 
• If you have any questions, please email us at sales@mkecabinetry.com or call (414) 800-4000
• There is no charge for a replacement part if it is an exact item match for the defective or damaged part and meets any one of the following criteria:
• Original was damaged during shipping
• Falls under the MKE Cabinetry warranty
• Replacement orders will be shipped using the same delivery method as the original order.